Wendy Poe

Wendy Poe, a hospitality veteran, is the company’s vice president of client success. She is focused on ensuring that Nordis delivers an excellent customer experience. Wendy works with Nordis’ client services managers to manage client programs and scale service to meet the company’s rapid growth.

Prior to joining Nordis, Wendy helped B2B companies with strategic customer assessments, journey mapping and process improvements through her own consulting firm and North Highland Worldwide Consulting. Previously, Wendy spent 15 years with Bluegreen Vacations as chief customer officer, senior vice president of club services and senior vice president of marketing, creating memorable experiences for more than 250,000 club members that led to unprecedented levels of satisfaction, revenue growth and product utilization. She also has held sales and marketing positions for Private Residence Clubs for Club Corporation of America, Franz Klammer Lodge and Star Resorts.

Wendy has a Green Belt in Lean Six Sigma, a methodology for improving businesses processes and customer satisfaction.

A multiple winner of ARDY Gold Awards from the American Resort Development Association (ARDA), Wendy chaired ARDA’s Reputation Management Committee for seven years and served as a board director for the Juvenile Diabetes Research Foundation for Palm Beach County, Florida.