Compliant, Secure Transactional Print and Mail Services
Ensure secure and compliant transactional print and mail for your customer communications with Nordis. We focus exclusively on delivering accurate, private, and efficient communications for industries that demand the highest levels of data protection, with HIPAA-compliant and SOC 2 Type 2 certifications.
Industries We Serve:
- Auto Finance
- Credit & Collections
- Consumer Financial Services
- Healthcare
- Insurance
- Mortgage
- Property Management
- Utilities
- Vacation Ownership
What Is Transactional Print and Mail?
Transactional print and mail involves producing and sending critical financial or healthcare documents that contain sensitive information to customers. Security, accuracy, and compliance are crucial, so it’s important to outsource to a partner that has expertise in this area, like Nordis. Our specialized transactional print and mail services cover documents such as:
- Account Statements
- Invoices
- Policy Notices
- Debt Collection Notices
- Explanation of Benefits (EOB)
- Payment Reminders
- Disbursement Letters
- Tax Documents
- Privacy Policy Notifications
- Regulatory Compliance Notices
- Renewal Notices
- Refund and Adjustment Letters
Expresso® Simplifies Your Process
Gain full control over our transactional print and mail process with Expresso, our easy-to-use customer communications management (CCM) platform. No more waiting on vendors to make minor edits to documents – Expresso lets you make updates easily, giving you a simplified process. Our team then prints and mails your transactional documents quickly and efficiently.
- Make changes instantly without vendor delays.
- Easily check status and get detailed reporting.
- Speed up the process for faster delivery.
- Enhance customer satisfaction with real-time updates.
Enjoy a seamless, efficient workflow with our hybrid statement services.
benefits
Upgrade Your Transactional Print and Mail Services
Ensure Top Security
Advanced encryption, secure facilities, and strict compliance standards ensure your sensitive transactional communications stay protected.
Speed up processes
Accelerate your workflow with self-service and automated solutions, reducing the time needed for approvals and revisions.
Save on postage costs
Reduce expenses by optimizing postage through our advanced sorting and co-mingling for cost-effective mailing solutions.
Customize to your needs
Tailor your statements to meet specific requirements, providing personalized and relevant communications to your customers.
Track and report
Monitor the status of your mailings with comprehensive tracking and reporting, ensuring transparency and accountability.
Transition to digital
Seamlessly move to digital communications like email and text, offering customers flexible e-statements while reducing paper and postage costs.
WHITE PAPER
Integrating Communications and Payments Improves Customer Experience
Customer experience (CX) is the new competitive currency, so dynamic companies are prioritizing improving the customer journey. Integrating billing communications and payments is a powerful strategy for enhancing CX that also benefits billers. Making billing and payments a seamless operation lets companies leverage their data to personalize interactions and communications channels to meet customer preferences. This white paper discusses why billing and payments are prime opportunities to deliver a better experience that can drive repeat business and referrals—and even influence whether customers pay their bills in full.
Transactional Print and Mail FAQs
Lots of reasons! Whether you’re using our Expresso® customer communication management platform for document composition, or you provide PDF print-ready files, you’ll save money on materials and labor and free up staff for other priority work with Nordis Print and Mail outsourcing services. With our automated processes, you’ll avoid mailing errors and workflow delays from a short-staffed mailroom which means faster payments. You’ll also benefit from our aggregated volume in the form of postage discounts when leveraging commingle/presort mailing process. And we’ll handle your omnichannel delivery, too, to meet your customers’ preference for print and digital communications.
Other reasons? Reliability and trust. You won’t find a better partner. We’ve been innovative leaders in this industry for more than 30 years, specializing in handling transactional print and mail for highly regulated industries. We’re recognized for fast implementation and outstanding customer service.
We provide print and mailing management services for highly regulated industries, including healthcare and financial services. Our fully redundant, state-of-the-art facilities in the Eastern and Western U.S. meet our services’ strictest data security, regulatory and compliance requirements: HIPAA compliant, SOC 2 Type 2 certified.
Our patented, cloud-based Expresso customer communication management (CCM) platform gives you the control and flexibility to quickly and easily update billing statement content and other communications. You can execute, monitor, and report on your print and mail and electronic delivery packages from the Expresso dashboard, which seamlessly integrates with our state-of-the-art print/mail production facilities. You can automate and manage secure opt-in for electronic delivery from the dashboard, too.
As part of our print and mail outsourcing service, we can print and/or digitally deliver all of your critical, recurring customer communications. Our high-speed color inkjet printers eliminate the expense of pre-printed templates, envelopes, and forms. Dynamic, variable color helps messaging stand out at the same cost as black-and-white. And you can leverage Expresso to control the mailing package content, including additional pages, flyers, inserts and more.
Studies show customization of communications improves response rates and response times and increases brand loyalty. Variable data printing with our high-speed color inkjet lets you change customer document content – including dynamic messaging, graphics, charts, logos – to customize communications with information that’s relevant to the recipient.
We provide automated/intelligent inserting, inkjet and laser addressing. We automatically run data files through the National Change of Address database (NCOA), CASS™ Certification and Delivery Point Validation (DPV) to identify outdated addresses and improve mail delivery rates. We also offer return mail and automated bulk Certified Mail® services.
Our high-speed, roll-fed printers can be paired with equally fast inserters with technology that includes page barcoding, file-based tracking and camera vision inspection for a system that ensures 100% accuracy, accounting for every page produced for each communication.
We offer clients postage discounts and deep discounts from commingled zip code presort service using digital indexing and sorting tools. Our data hygiene standards ensure further savings with address correction services, including an NCOA scrub and DPV service. We’re also CASS™ certified and run data files through USPS-approved software. CASS stands for Coding Accuracy Support System, and the process ensures you achieve maximum postage discounts.
Every document printed from the Expresso platform is tracked, with real-time status viewable from the Expresso dashboard. If your customers have opted in to receive communications electronically, you can view a digital replica of the mailing. Postal receipts confirm the number of pieces sent, at what rate, when and where, and the tray weight of the mailers. We can also add USPS Intelligent Mail barcoding to statements and letters, allowing our clients to track mailing packages during the mail delivery process.
Our ExpressoCertified® automated Certified Mail process simplifies delivery of sensitive customer documents and confirms proof of receipt. It eliminates USPS green cards, saving time and reducing postage costs. The Certified Return Receipt Electronic Signature process is available, saving more than $1 per letter and enables a digital audit trail and document archive. Records, including proof of delivery and digital signature, are retained within our platform for whatever archive period you define.
Absolutely. You can save on production material, time and postage with our Return Mail Service. We add a barcode and client-specific P.O. box address to each outbound mail piece. Returns come to our return mail processing center, where we capture and scan returned items. We send you an electronic file so you can update your database and reduce undeliverable mail. Then we securely destroy and recycle the mail piece, reducing your risk exposure and improving compliance. Any correspondence mail sent to the P.O. box is preserved and forwarded to the appropriate contacts for follow-up.
You bet. Clients print and mail tens of thousands of customer checks per month with us using Expresso. Our printing technology ensures your checks are printed accurately and securely, with special precautions taken during production for security purposes.
Certainly! In addition to our print and mail services, we provide comprehensive digital options, including email, e-statements, and text messaging communications. Expresso, our omnichannel communications platform, gives your customers the choices they demand while offering flexibility and cost savings for our clients.
We operate two facilities, strategically located in South Florida and Las Vegas. This dual-facility setup ensures redundancy and backup, crucial for business continuity in case of unforeseen events affecting one location. With this setup, we guarantee uninterrupted service and peace of mind for our clients.
GOVERNANCE & ASSOCIATION MEMBERSHIPS