What Is an Omnichannel Communication Platform?
An omnichannel communication platform is software that combines various customer communication channels – like email, text, and print – into one system for simplified management. Some businesses use multiple channels, but they are housed in separate systems, so teams must hop from system to system in order to create, deliver, and manage these communications.
By contrast, an omnichannel communication platform enables you to manage all customer communications within the same system, making for a smoother process and a seamless customer experience.
BENEFITS
Streamline Your Customer Communications with Expresso
Our Expresso omnichannel communication platform brings all your customer communication channels into one seamless system. Whether it’s print, email, or text, Expresso ensures your messages are delivered efficiently and effectively, enhancing the customer experience and streamlining your processes.
Integrated System
Expresso combines print, email, and text communications in one platform, making it easy to manage all your customer interactions from a single interface.
Real-Time Updates
Enjoy the convenience of making real-time changes to your communication content, ensuring your messages are always accurate and up to date.
Customizable Templates
Create and use customizable templates for various types of communications, saving time and maintaining consistency across all channels.
Automated Processes
Automate routine tasks like list scrubbing, file processing, and handling returned mail, increasing efficiency and reducing manual effort.
Comprehensive Reporting
Generate consolidated reports, audit trails, and archives, giving you full visibility and control over your communication activities.
Enhanced Security
Ensure the security and compliance of all your communications with robust encryption and data protection measures integrated into the platform.
Accelerate Revenue with Omnichannel Payments
Choice and convenience lead to faster payments. That’s why you need ExpressoPay®, our electronic bill presentment and payments (EBPP) platform that lets you give customers more ways to pay while digitally transforming your operations. The omnichannel collections platform give you:
- Flexible Payment Options: Accept omnichannel payments, including ACH, debit/credit card payments via mobile, IVR/CSR, and online.
- Branded Portal: Create custom payment portals with your logo to increase brand recognition.
- Choice and Convenience: Enable consumers to review statements, make one-time payments, and set up automatic recurring charges and payment plans.
- Seamless Operations: ExpressoPay integrates seamlessly with Expresso, so you can combine billing and payments into one easy-to-use system.
INFOGRAPHIC
Consumers Now Demand Digital Billing and Payment Solutions
Consumers from all age groups are making the move to digital bill payments. Check out our infographic for key statistics and survey results that reveal new trends in consumer preferences and behavior when it comes to paying bills.
WHITE PAPER
Gain Control of Your Omnichannel Collections Communications
Download our white paper “Gain Control of Your Omnichannel Collections Communications” to learn how to navigate Regulation F and other evolving compliance requirements so you can ensure effective and compliant consumer communications in the collections industry.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
