Transform HOA Communications and Payments with CCM Software for Property Management
As growth in homeowners and other community associations skyrockets, so does the complexity of producing and delivering timely, accurate, branded and personalized communications to homeowners. Property management firms need Expresso® cloud software for scaling exceptional owner communications.
Improve performance by scaling custom owner communications
Expresso® is an intuitive solution that lets you simplify and automate the process of developing and distributing owner communications. Our customer communications management platform integrates with our print/mail and digital delivery services to give unmatched control and flexibility to improve owner experience, efficiency and effectiveness.
- Customize text, logos and images by association and by owner.
- Create reusable document, email and text messaging templates.
- Update governance materials with a few clicks.
- Generate reports, archive documents and create audit trails.
ExpressoPay®
You can make it even easier to manage owner interactions by integrating billing and payments from a single platform. Combining our ExpressoPay® electronic bill presentment and payment system with Expresso creates a complete, secure solution that increases ease of use and convenience for HOAs and their owners. With PCI DSS Level 1-compliant ExpressoPay, you can provide custom payment portals by HOA so homeowners and renters can:
- view statements
- make online, mobile and IVR/CSR payments
- set up recurring payments and payment plans
ExpressoVote®
Add ExpressoVote® to administer HOA elections. Using Expresso, this is a complete solution for handling the entire election communications and voting season.
- Create and distribute digital and print HOA communications including ballots and proxies and voting results.
- Customize and automate the process and materials to meet requirements of each HOA, including weighting.
- Tabulate mailed, online and in-person ballots and proxies, helping ensure quorum is met.
- Deliver transparent, accurate results with real-time reporting and third-party election certification.
features and benefits
Benefits of Using Expresso for Property Management Communications
Gain control
From a single dashboard, our suite of Expresso solutions gives property management firms unmatched control and agility to cater to owner preferences in communications, payments and HOA voting.
Increase productivity and efficiency
Digitally transform operations, automating or eliminating manual and unnecessary steps, with cloud technology that boosts productivity, improves efficiency and employee experience and amplifies effectiveness.
Simplify compliance changes
Make a compliance update in your content library, and Expresso automatically identifies and changes all affected documents. Also create audit trails of content changes to all communications.
Convert owners to digital
We make it easy to offer secure, convenient digital communications, voting and payments options, increasing owner satisfaction while reducing print and postage costs and improving cash flow.
Speed HOA onboarding
With our cloud platform, property management companies can easily scale, adding new HOAs and creating branded, personalized communications in a few days versus one to two months.
Improve cash flow with omnichannel delivery
Meet owner and association expectations for convenience and choice with omnichannel communications, payments and voting to deliver experiences that make it fast and easy to pay.
OUR PROCESS
Customer Engagement Cycle
With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
