Electronic Bill Presentment and Payment (EBPP) Solutions

The best EBPP solutions create a secure account management and payment experience that is easy and frictionless with online options that allow consumers to:

• View statements and payment history
• Make one-time payments
• Automate recurring payments using stored payment methods
• Set up payment plans
• Choose from a range of payment methods, including ACH, debit/credit card payments, Apple Pay, Amazon Pay, Google Pay and PayPal

Electronic bill presentment and payment solutions improve operating effectiveness and efficiency while improving customer experience.

• Fewer CSR calls: EBPP self-service options reduce the number of calls to customer service centers.
• Lower costs: Reducing paper, printing, and postage associated with paper bills leads to significant cost savings.
• Digital transformation: Replace manual tasks and workflows by automating payment processing and managing exceptions.
• Faster payments: Electronic payments are processed faster than mailed checks, improving cash flow.
• Improved customer satisfaction: Most consumers expect self-service availability and the convenience of digital account management and payment options.
• Enhanced security: Electronic statements are encrypted and transmitted securely, reducing the risk of fraud or identity theft. Many EBPP platforms offer advanced security features such as multi-factor authentication, encryption, and fraud detection algorithms to protect sensitive financial information and prevent unauthorized access or tampering.

Some companies have a fragmented process for consumer bill presentment and payments, with different vendors each handling a delivery channel, such as print/mail, email and text messaging, as well as payment channels including call centers, payment portals and IVR. Working with multiple service providers and systems raises security concerns from sharing confidential personal information with different vendors.

Working with several vendors and systems also makes it more difficult to deliver a consistent customer experience across channels. It’s common for customers to want mailed statements with email or text payment alerts and confirmations and to access the bill on the company’s payment portal.

Alternatively, partnering with a single provider that offers an integrated platform for omnichannel communications and EBPP can increase productivity and efficiency and drive better CX. This integration lets companies streamline and automate much of the process, from developing, managing and distributing billing statements through various digital and print/mail channels to accepting online and mailed payments.

EBPP solutions offer personalized billing features that cater to customer preferences, including one-time payments, automated recurring payments, custom payment plans and payment methods from credit cards to PayPal. When EBPP platforms are integrated with a customer communications management system, companies can further personalize the entire process and customer experience, from bill design to targeted statement messaging and payment reminders.

Giving consumers the ability to manage their accounts online with secure and easy access to view and pay bills anytime from anywhere has a tremendous impact on customer satisfaction and is an environmentally friendly alternative to traditional paper-based billing.

According to ACI Speedpay Pulse, 56% of consumers prefer to receive their billing statements digitally, and 59% use a company’s website to pay their monthly bills.

With EBPP, customers gain a faster, more flexible payment experience.

Yes! Our ExpressoPay® cloud-based EBPP solution streamlines the process of presenting bills and collecting payments. We regularly add features and capabilities, such as managing interactive voice response payments and Text-to-Pay. ExpressoPay enables clients to track key metrics and produce robust reports to gain valuable insights about their customers’ payment habits.

ExpressoPay also seamlessly integrates with our patented Expresso® customer communications management (CCM) software and our print and mail outsourcing services so you can manage all your billing and payments in a single system.

Contact us to learn more or to schedule a demo.