Your Complete Customer Communications Management (CCM) Platform

Transform your customer communications management with Expresso™, an ultra-flexible CCM platform that lets you customize and deliver printed mail, email and texts based on each customer’s preferences.

Screenshot of the Expresso customer communications management (CCM) software platform.

EXPRESSO™

Take control of your customer communications management

Gain unprecedented control and visibility when preparing, modifying and distributing transactional communications like billing statements, pay reminders, compliance letters, and more. The Expresso customer communications management (CCM) platform enables you to develop templates and easily make changes to printed or digital documents without having to wait on lengthy vendor processes.

The Expresso CCM solution seamlessly integrates with our print and mail outsourcing, giving you the best of both worlds: easy-to-use CCM software combined with expert print production and outbound mailing.

Customer Communications Management, Simplified

  • Easily develop reusable document templates through the CCM platform.
  • Upload a single data file and merge elements to customize each letter, statement, email, welcome kit or marketing piece.
  • Review documents, generate proofs for sign-off, and make disclosure changes in real time.
  • Track distribution, run detailed reports and create audit trails from the CCM software.
  • Integrate seamlessly with our state-of-the-art print and mail production facilities.
Couple using mobile EBPP solution for bill payment, connected to the CCM platform.

ExpressoPay®

Combine billing and payments by linking the ExpressoTM CCM platform with ExpressoPay®, our electronic bill presentment and payment (EBPP) solution that lets your customers manage accounts and make payments through your branded payment portal or IVR system. Digital payment options include credit, debit, and ACH, one-time payments, payment plans and automatic deductions.

Man sending certified mail through the Expresso CCM platform.

ExpressoCertified®

ExpressoCertified® automates Certified Mail. Using our CCM platform, it’s fast and easy to send sensitive documents by Certified Mail, with proof of receipt automatically delivered into your Expresso records. This option can save you up to $1 per piece if moving from green cards.

Man managing property management voting with ExpressoVote, part of the Expresso CCM solutions.

ExpressoVote®

ExpressoVote links to the Expresso CCM platform, enabling vacation ownership and property management companies to manage HOA elections effortlessly. Create election and governance communications and manage ballots and proxies. We provide multi-channel tabulation, real-time results and third-party certification that builds owner trust and satisfaction.

The Expresso CCM Platform

Check out our short video to see how the Expresso CCM platform

dramatically streamlines your customer communications management process,

enabling you to create and modify documents with the click of a button.

BENEFITS

Better customer experience. Better for business.

Save money

There’s no need to pay vendors for updates you can now make for free through the Expresso CCM platform. Lower operating costs further by converting more customers to digital customer communications.

Gain visibility and control

From Expresso’s easy-to-navigate dashboard, authorized users can handle every communications step with ease and confidence, adjusting quickly to changing business requirements and conditions.

Reduce operational complexity

Even as the number of your clients and their consumers, brands and other variability grows, Expresso keeps the process simple yet customized, removing risk with superior version control and automated workflows.

Keep current with digital options

Expresso makes it easy to offer customers their choice of paper, email and text communications, enhancing their satisfaction. ExpressoPay® adds even more customer value with electronic bill presentment and payment (EBPP) solutions.

Consolidate on a single platform

Combine omnichannel communications including print and mail outsourcing services, email, and SMS/text delivery — into one easy-to-use CCM platform.

Speed client onboarding

Revenue cycle management and loan servicing companies use Expresso to start up new client programs with branded, customized letters, notices and other communications in 24 to 48 hours, shaving weeks or months from the typical ramp-up.

Streamline operations

Combine management of print and mail, email and text messaging for easily coordinating and personalizing communications. Consolidate reports generated in real-time, audit trails, and archives, plus update distribution lists and automate handling of returned mail and unopened/bounced emails and text messages.

Leverage secure, industry-leading tech

With our secure cloud-based CCM software platform, you can digitally transform your operations by taking advantage of the latest communications management capabilities without investing in your own technology.

Improve compliance

Our sophisticated rules engine means compliance updates take just a few clicks.  By making one disclosure change in the content library, Expresso automatically adjusts all affected communications

Man paying bills with electronic bill presentment and payment app on mobile phone.

WHITE PAPER

Integrating Communications and Payments Improves Customer Experience

Discover the power of seamless billing and payments integration in improving the customer experience. Our white paper explores the benefits of electronic bill presentment and payment (EBPP) solutions, revealing how personalized interactions and preferred communication channels drive customer satisfaction, loyalty, and timely payments.

key features of Expresso CCM Platform

Cloud-based CCM Platform

The CCM software platform is hosted in the cloud, offering security, scalability and anytime access.

Powerful User Tools

Create, update, approve, distribute, track, archive, and report on documents – all within the CCM platform.

Online Dashboard

Complete visibility and reporting capabilities within the CCM platform.

ExpressoPay for EBPP

Branded portal for electronic bill presentment and payment (EBPP) and online and IVR bill pay.

Advanced Integration

File formats and production requirements streamlined in one workflow

Intelligent File Processing

Incoming batch file processing and automated return file results

Online Archive

PDF documents, data and images available 24/7

Secure Production Facilities

SOC2 Type II certified, HIPAA compliant

Screenshot of the Expresso CCM software platform
Dashboard of the Expresso CCM software solution
Screenshot of the Expresso CCM software platform
Dashboard of the Expresso CCM software solution
Screenshot of the Expresso CCM software platform
Screenshot of the Expresso CCM software platform

The preferred CCM Platform for Transactional Communications

Testimonials

What Our Clients Have To Say

Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.

Fazie Harney
Vice President, Applications Health Care Financial Services – TeamHealth

Nordis provides both CCM and print and mail services that are state-of-the-art, with the ability to easily scale for quickly onboarding new clients and accommodating our fast growth. Like Cedar, Nordis brings innovative technology to improve patient financial engagement and digitally transform operations.

Florian Otto, MD, PhD
Co-Founder and CEO – Cedar

Because of our accelerated growth, we needed a partner with state-of-the-art capabilities to accommodate high volumes and a wide variety of communications at a rapidly increasing rate. With Nordis Technologies, we can produce and scale timely, customized, branded communications that ensure owners stay up to date on association news, community events and announcements.

Jennifer Jordan
Executive Vice President of Operations – RealManage

With its industry-leading technology, print capabilities and customer service focus, Nordis Technologies has worked closely with PennyMac to meet our special printing requirements. Nordis is enabling us to streamline the process for producing and delivering important customer communications.

Kevin Meyers
Chief of Servicing – Performing Loans – PennyMac

Getting letters set up no longer slows down our implementation. It’s not something we have to worry about.  It’s simply a line item we handle ourselves, and it happens quickly.

Jeff Nieman
CEO – Meduit

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with the proven Expresso CCM platform.