Redefining Utilities Communications: Master Your Digital Transformation & Compliance
With dominant market positions being challenged by new players, utilities are focusing on customer experience. The sweet spot is billing and payments. Leveraging innovative cloud software to personalize utility communications is critical to building better customer relationships.
Build customer loyalty and competitive advantage by tailoring utility communications to meet customer needs and expectations
Delivering timely and personalized customer communications is why utilities turn to Expresso®. Our cloud platform lets utilities customize mailed communications, emails and text messages. We integrate Expresso with print and digital production and delivery so companies can cater to customer preferences for receiving bills, payment alerts and more. With 59% of utility customers in a recent survey saying bills are confusing, Expresso empowers utilities to provide a better customer experience.
features and benefits
Benefits of Using Expresso for Utilities Communications
Digitally transform and automate
Move to the cloud to improve productivity and efficiency. Digital operations let you automate or eliminate costly manual and unnecessary steps while gaining important new capabilities and agility.
Go digital
Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets employees reuse content and workflows across communication types and channels.
Improve customer experience
Engage owners with clear communications and preferred delivery channels. Make it fast, easy and convenient to pay with a variety of payment options.
Optimize communications workflow
Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.
Simplify compliance
Make a compliance update in your content library and Expresso automatically identifies and changes all affected documents. Also create audit trails of content changes to all communications.
Strengthen security and mitigate risk
Consolidating communications and payments means only sharing customer data with one provider. Our systems, processes and production facilities are and SOC 2 Type II certified.
OUR PROCESS
Customer Engagement Cycle
With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
