Understanding HIPAA Compliance in Print and Mail
Nordis understands the importance of safeguarding protected health information (PHI) when printing and mailing patient communications like statements, invoices, and policy notices. Our HIPAA-compliant printing and mailing services employ stringent measures to ensure accuracy and security, helping to prevent costly violations, fines, or lawsuits. With Nordis, your patients’ information – and your business – are protected.
Our HIPAA-compliant printing and mailing security measures include:
- Secure handling and storage of patient information
- Ensuring confidentiality during the printing process
- Using encrypted methods for data transmission
- Implementing strict access controls
- Regular audits and compliance checks
- Comprehensive staff training on HIPAA compliance
HIPAA-Compliant Printing Services
Nordis ensures HIPAA-compliant printing by implementing strict security measures throughout the print process. From data exchange to the final print, we secure PHI using advanced technology like 2D barcodes and unique sequential numbering. This ensures every document is accurately matched and handled with the utmost care, protecting sensitive patient information.
HIPAA-Compliant Mailing Services
Our HIPAA-compliant mailing services prioritize the security and privacy of patient information. We’ve invested heavily in a sophisticated insertion process in which our systems verify each package with cameras and barcodes, guaranteeing accurate and secure delivery. We use secure envelopes with internal tints, preventing visibility of enclosed documents, and transport mail in enclosed carts to guard against exposure.
Customer Communications Platform
Our HIPAA-compliant printing and mailing services are paired with our industry-leading customer communications management (CCM) platform, Expresso®. The platform gives you unprecedented control and visibility when preparing, modifying, and distributing patient communications. Expresso simplifies the patient communications process and makes the entire print and mail process run more smoothly.
20 Years of Healthcare and HIPAA-Compliant Print and Mail Experience
For decades, Nordis has been an indispensable print and mail outsourcing partner for healthcare organizations and revenue cycle management (RCM) companies nationwide. We specialize in patient transactional communication documents, including:
Billing and Financial Documents
- Patient billing statements & invoices
- Patient collection letters/notifications
- Health insurance claims
- EOBs (Explanation of Benefits)
- Remittance envelopes
Patient Communication and Service Documents
- Patient servicing letters
- Patient notifications
- Patient surveys and feedback forms
- Health education materials
- Marketing materials (inserts)
Administrative and Compliance Documents
- Policy notices
- Privacy policy notifications
- Legal and compliance notices
benefits
Why Choose Nordis for HIPAA-Compliant Printing and Mailing?
Proven Expertise
Nordis is the go-to partner in HIPAA-compliant printing and mailing for the healthcare industry. Our partners trust us for accuracy, reliability, and privacy in all patient communications.
Robust Data Security
Nordis gives data security and storage the highest priority. We use advanced encryption methods and secure servers to safeguard patient information at every stage of the printing and mailing process.
Secure Facilities
Our facilities feature comprehensive physical security measures, including surveillance systems, access controls, and restricted areas, ensuring the confidentiality and integrity of all sensitive healthcare data.
Employee Training
Every Nordis employee undergoes rigorous HIPAA-compliant training to ensure adherence to strict privacy standards and regulations. It’s part of a culture of compliance and accountability across our organization.
Third-Party Auditing
Annual third-party audits are conducted by certified experts to validate our HIPAA compliance. This proactive approach ensures we consistently meet the highest standards of security and confidentiality in healthcare communications.
Advanced Technology
Our Expresso platform paired with our print and mail services give you greater control over your communications, allowing quick changes, real-time tracking, and detailed reporting for operational efficiency.
WHITE PAPER
The Vital Role of Financial Communications in the Patient Journey
Download our white paper to learn how mapping the patient’s journey can eliminate pain points and deliver a better overall patient experience, driving greater satisfaction, revenues, and market share.
HIPAA-Compliant Printing and Mailing FAQs
HIPAA-compliant printing and mailing involves handling patient health information (PHI) with stringent security measures to ensure confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations. Nordis provides printing and mailing services that are in full compliance with HIPAA guidelines.
We employ robust data security protocols, including encryption, secure data transfer methods, physical security measures at our facilities, and employee training in HIPAA compliance to safeguard patient information throughout the printing and mailing process. We have a third party conduct a thorough audit of our operations on an annual basis to verify HIPAA compliance.
Nordis has over 20 years of experience partnering with healthcare organizations, revenue cycle management companies, and healthcare payments billing firms to deliver HIPAA-compliant printing and mailing solutions.
Absolutely. Nordis undergoes annual third-party audits conducted by certified experts to verify our adherence to HIPAA regulations and ensure the ongoing effectiveness of our compliance measures.
Nordis operates two state-of-the-art facilities equipped with advanced security systems to ensure redundancy and business continuity in case of unforeseen circumstances.
Nordis enhances the patient experience by providing clear, concise, and secure communications, including statements, invoices, and other critical transactional communications, delivered through preferred channels for improved engagement and satisfaction. We also make it easy for teams at healthcare organizations and revenue cycle management companies to manage and update patient communications through our automated software platform, Expresso.
Every document printed from the Expresso platform is tracked, with real-time status viewable from the Expresso dashboard. If your customers have opted in to receive communications electronically, you can view a digital replica of the mailing. Postal receipts confirm the number of pieces sent, at what rate, when and where, and the tray weight of the mailers. We can also add USPS Intelligent Mail barcoding to statements and letters, allowing our clients to track mailing packages during the mail delivery process.
Absolutely. You can save on production material, time and postage with our Return Mail Service. We add a barcode and client-specific P.O. box address to each outbound mail piece. Returns come to our return mail processing center, where we capture and scan returned items. We send you an electronic file so you can update your database and reduce undeliverable mail. Then we securely destroy and recycle the mail piece, reducing your risk exposure and improving compliance. Any correspondence mail sent to the P.O. box is preserved and forwarded to the appropriate contacts for follow-up.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
