EXPRESSO™
Take control of your customer communications management
Gain unprecedented control and visibility when preparing, modifying and distributing transactional communications like billing statements, pay reminders, compliance letters, and more. The Expresso customer communications management (CCM) platform enables you to develop templates and easily make changes to printed or digital documents without having to wait on lengthy vendor processes.
The Expresso CCM solution seamlessly integrates with our print and mail outsourcing, giving you the best of both worlds: easy-to-use CCM software combined with expert print production and outbound mailing.
Customer Communications Management, Simplified
- Easily develop reusable document templates through the CCM platform.
- Upload a single data file and merge elements to customize each letter, statement, email, welcome kit or marketing piece.
- Review documents, generate proofs for sign-off, and make disclosure changes in real time.
- Track distribution, run detailed reports and create audit trails from the CCM software.
- Integrate seamlessly with our state-of-the-art print and mail production facilities.
ExpressoPay®
Combine billing and payments by linking the ExpressoTM CCM platform with ExpressoPay®, our electronic bill presentment and payment (EBPP) solution that lets your customers manage accounts and make payments through your branded payment portal or IVR system. Digital payment options include credit, debit, and ACH, one-time payments, payment plans and automatic deductions.
ExpressoCertified®
ExpressoCertified® automates Certified Mail. Using our CCM platform, it’s fast and easy to send sensitive documents by Certified Mail, with proof of receipt automatically delivered into your Expresso records. This option can save you up to $1 per piece if moving from green cards.
ExpressoVote®
ExpressoVote links to the Expresso CCM platform, enabling vacation ownership and property management companies to manage HOA elections effortlessly. Create election and governance communications and manage ballots and proxies. We provide multi-channel tabulation, real-time results and third-party certification that builds owner trust and satisfaction.
The Expresso CCM Platform
Check out our short video to see how the Expresso CCM platform
dramatically streamlines your customer communications management process,
enabling you to create and modify documents with the click of a button.
BENEFITS
Better customer experience. Better for business.
Save money
There’s no need to pay vendors for updates you can now make for free through the Expresso CCM platform. Lower operating costs further by converting more customers to digital customer communications.
Gain visibility and control
From Expresso’s easy-to-navigate dashboard, authorized users can handle every communications step with ease and confidence, adjusting quickly to changing business requirements and conditions.
Reduce operational complexity
Even as the number of your clients and their consumers, brands and other variability grows, Expresso keeps the process simple yet customized, removing risk with superior version control and automated workflows.
Keep current with digital options
Expresso makes it easy to offer customers their choice of paper, email and text communications, enhancing their satisfaction. ExpressoPay® adds even more customer value with electronic bill presentment and payment (EBPP) solutions.
Consolidate on a single platform
Combine omnichannel communications – including print and mail outsourcing services, email, and SMS/text delivery — into one easy-to-use CCM platform.
Speed client onboarding
Revenue cycle management and loan servicing companies use Expresso to start up new client programs with branded, customized letters, notices and other communications in 24 to 48 hours, shaving weeks or months from the typical ramp-up.
Streamline operations
Combine management of print and mail, email and text messaging for easily coordinating and personalizing communications. Consolidate reports generated in real-time, audit trails, and archives, plus update distribution lists and automate handling of returned mail and unopened/bounced emails and text messages.
Leverage secure, industry-leading tech
With our secure cloud-based CCM software platform, you can digitally transform your operations by taking advantage of the latest communications management capabilities without investing in your own technology.
Improve compliance
Our sophisticated rules engine means compliance updates take just a few clicks. By making one disclosure change in the content library, Expresso automatically adjusts all affected communications
WHITE PAPER
Integrating Communications and Payments Improves Customer Experience
Discover the power of seamless billing and payments integration in improving the customer experience. Our white paper explores the benefits of electronic bill presentment and payment (EBPP) solutions, revealing how personalized interactions and preferred communication channels drive customer satisfaction, loyalty, and timely payments.
key features of Expresso CCM Platform
Cloud-based CCM Platform
The CCM software platform is hosted in the cloud, offering security, scalability and anytime access.
Powerful User Tools
Create, update, approve, distribute, track, archive, and report on documents – all within the CCM platform.
Online Dashboard
Complete visibility and reporting capabilities within the CCM platform.
ExpressoPay for EBPP
Branded portal for electronic bill presentment and payment (EBPP) and online and IVR bill pay.
Advanced Integration
File formats and production requirements streamlined in one workflow
Intelligent File Processing
Incoming batch file processing and automated return file results
Online Archive
PDF documents, data and images available 24/7
Secure Production Facilities
SOC2 Type II certified, HIPAA compliant
The preferred CCM Platform for Transactional Communications
DISCOVER MORE FROM NORDIS
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with Expresso.
