Hospitality Management Communications, Streamlined
Digital-first millennials are now the largest segment of timeshare owners, necessitating new ways to meet owner expectations for communications, payments and elections. Innovative cloud technology gives vacation ownership companies unmatched control and flexibility to personalize experiences for owners of every generation.
Improve performance and owner satisfaction by harnessing the power of cloud software for omnichannel experiences
Simplify the complexity of managing owner communications for numerous resorts and brands by moving to a single cloud platform. With Expresso customer communications management software integrated with our digital and print production and delivery, vacation ownership companies can meet each owner’s preferences for any combination of mail, email and text messaging. For even better owner experience and company performance, build a complete solution by adding ExpressoPay for digital, IVR/CSR and mobile payments and ExpressoVote to manage HOA elections.
ExpressoPay®
You can make it even easier to manage owner interactions by integrating billing and payments from a single platform. Combining our ExpressoPay® electronic bill presentment and payment system with Expresso creates a complete, secure solution that increases ease of use and convenience for HOAs and their owners. With PCI DSS Level 1-compliant ExpressoPay, you can provide custom payment portals by HOA so homeowners and renters can:
- view statements
- make online, mobile and IVR/CSR payments
- set up recurring payments and payment plans
ExpressoVote®
Add ExpressoVote® to administer HOA elections. Using Expresso, this is a complete solution for handling the entire election communications and voting season.
- Create and distribute digital and print HOA communications including ballots and proxies and voting results.
- Customize and automate the process and materials to meet requirements of each HOA, including weighting.
- Tabulate mailed, online and in-person ballots and proxies, helping ensure quorum is met.
- Deliver transparent, accurate results with real-time reporting and third-party election certification.
features and benefits
Benefits of Using Expresso for Hospitality Management
Improves visibility and communications workflow
Manage omnichannel communications from a single platform, starting with drafting paper documents, emails and text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.
Speeds onboarding
Our scalable engagement platform lets you create communications to welcome new owners and expand to new resorts in just a few days versus one to two months.
Standardizes communications to control branding
By moving communications for all properties to one platform, you can readily create and enforce consistent brand standards and legally compliant messaging and content for all documents, emails and texts.
Digitally transform and automate
Move to the cloud to improve productivity and efficiency. Digital operations let you automate or eliminate costly manual and unnecessary steps while gaining important new capabilities and agility.
Go digital
Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets employees reuse content and workflows across communication types and channels.
Improve customer experience
Engage owners with clear communications and preferred delivery channels. Make it fast, easy and convenient to pay with a variety of payment options.
OUR PROCESS
Customer Engagement Cycle
With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
