Accelerate the Credit and Collections Process with Seamless Automation
New state and federal rules regularly alter the playbook for contacting consumers, so credit and collections leaders need communications technology that gives them maximum control and agility to quickly and effectively adapt their outreach strategies.
Improve performance by reinventing how you prepare and deliver debt collection letters and related communications
To successfully navigate the expanding labyrinth of laws and regulations, creditors and collectors can digitally transform their operations with Expresso cloud software for customer communications management. Integrated with print and digital production and delivery, the CCM platform enables companies to:
- Streamline and automate producing and distributing debt communications
- Keep communications compliant by having direct control over content
- Make changes in minutes
- Connect through consumers’ preferred channels, including mail, email and SMS/text messaging
- Improve collections effectiveness
features and benefits
Benefits of Using Expresso for Credit & Collections
Accelerate debt collections
Produce accurate and timely credit and collection communications including Reg F Model Validation Notices and adverse action letters in days versus weeks to speed up outreach and expedite payments.
Speed client onboarding
Stand up new client programs with branded, customized letters, notices and other communications in 24 to 48 hours versus one to two months.
Optimize document workflow
Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.
Simplify compliance
Automatically designate disclosures for each recipient based on parameters such as zip code and communication type. Plus, create and archive audit trails of content changes made to every document.
Go digital
Cater to growing demands for digital and mobile options with Expresso software that lets users share content and workflows across digital and paper communication types and channels.
Improve customer experience
Make it fast, easy and convenient for consumers to get the information they need and then to pay by engaging them through their preferred communications channels.
OUR PROCESS
Customer Engagement Cycle
With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
