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With USPS service slowdowns, delayed or lost mail due to natural disasters, and other mailing snafus compromising the timely delivery of bills, adverse action letters and other customer and compliance communications, companies have a growing need to monitor the progress of mailings and when they reach their intended destinations.
To provide this essential visibility, Nordis is introducing Expresso® Mail Tracking. This new capability leverages USPS’ Intelligent Mail® barcodes (IMb) and the Informed Visibility® Mail Tracking and Reporting (IV®-MTR) system, with Expresso automatically delivering near-real-time status updates of domestic mailings, down to the individual communication.
Realizing the benefits
This unprecedented ability enables clients to find a single communication or group of communications at any point in the mail stream. By accessing Expresso Mail Tracking on their dashboards, clients can search by account number or customer name, for end-to-end visibility of each mailing, throughout the delivery process.
Expresso Mail Tracking:
- Provides daily updates on in-transit mailed communications
- Allows for detailed auditing and time-stamped verification of delivery
- Supports immediate responses to customer inquiries regarding correspondence
- Integrates with USPS’ Address Correction Service (ACS™), also giving Expresso clients electronic notifications of change-of-addresses made by USPS to communications already in the mail stream and/or reasons for non-delivery
- Enables Nordis to create and generate automated, customized reports that fit each client’s needs using data that is maintained within Expresso.
How Expresso Mail Tracking works
When Nordis sets up Expresso Mail Tracking for a client, we activate settings in the Expresso processing workflow so an Intelligent Mail barcode is generated during file processing and prints as part of the mailing address block on every applicable communication. Each IMb is a unique 65-bar Postal Service™ barcode used to sort and track letters and flats.
The USPS uses the IMbs to track and report on the status of each mailed communication as it is scanned throughout its system including different facilities, locations and final delivery. This visibility can be increasingly important as USPS continues its consolidation of local facilities into regional hubs. This change has been bumpy so far, leading to low on-time delivery rates, which in turn can affect a company’s ability to meet regulatory requirements for compliance communications such as adverse action letters.
Our integration with the USPS allows clients to access data associated with each communication through an option in Expresso’s Report Management dropdown menu. Clients can search for a specific communication, then click on the record to view more details including scan dates, locations and anticipated delivery date.
With Expresso Mail Tracking, Nordis works with clients to create customized, automated reports using other data in Expresso to tailor tracking to suit their business needs.
Getting Started
To enable Expresso Mail Tracking service for your program(s), Nordis must first evaluate your document templates to verify that they can accommodate the barcode in the address window and will advise on the estimate to make the necessary adjustments.
Contact your Client Success Manager for more information.