Our blog identifies and explains the most important trends and news in customer communications and digital payments, with a sharp focus on how they impact clients and how clients can capitalize on these changes. We also use this platform to describe Nordis news and offer behind-the-scenes looks at our people and operations.
As we prepare to say goodbye to 2024, we’re highlighting the top 7 blogs that captured the most attention this year.
7. Safeguarding Your Billing and Collections Operations with Business Continuity Planning
Nicole Miller’s look at business continuity planning earlier this month hit home with businesses, propelling it into a top-read ranking in just a week. This blog emphasizes how to prepare and mitigate business impact in the face of increasing disruptions and resulting detrimental financial and operational consequences. It also showcases Nordis’ own commitment to business continuity through its cloud-based platform, redundant operations, and robust measures, instilling a sense of security and preparedness in our clients.
6. Take Text Messaging to the Next Level with Multi-Media Messaging service in Expresso®
This blog post introduced the game-changing multi-media messaging service (MMS) as a new feature within our Expresso® cloud CCM platform. With MMS, businesses can now send text messages with photos, logos and longer messages, significantly boosting engagement. Easy to integrate into existing Expresso workflows, MMS is a valuable addition to a multi-channel strategy, complementing mail, email and SMS text communications.
5. Digital Transformation is the Great Enabler of Excellent Customer Experience
While most companies focus on digital transformation’s cost savings, they should not overlook its power to elevate customer experience. This post highlights five communications and payments best practices, enabled by digital transformation, that grow revenue and loyalty. The blog notes that while technology is crucial, successful digital transformation requires a holistic approach, including revamping strategies, processes, and employee behavior to fully leverage the benefits of these technologies.
4. The Road to Success Leads from Print Communications to Digital Experiences, Not Digital Communications
Guest author Andrew Young of Treeline Research discusses the findings of Treeline’s 2024 Paper Suppression Study, which explores the shift from mailed communications to digital experiences within the financial services industry. A strategy of simply digitizing paper documents is a mistake in a time when consumers increasingly prefer digital interactions, driven by the need for convenience, automation, and personalized experiences. Navigating the transition requires a balanced approach, leveraging both digital and print while prioritizing customer needs and regulatory requirements.
3. These Expresso® Engineers Keep the Platform Customer-Focused and Cutting-Edge
The third most popular blog of the year introduces two key members of the Expresso development team: Software Developer Victor Diaz and Senior Development Architect Sergio Vildosola. The post offers a behind-the-scenes look at the engineering required to design, develop and maintain the patented platform. It also provides glimpses into their personal lives, showcasing their diverse interests outside of work.
2. USPS Modernization Effort Is Driving Up Mail Prices and Reducing Service. Here’s What You Can Do About It.
The USPS and its customers face significant challenges, including declining mail volume, rising costs, and service disruptions, as USPS’ “Delivering for America” 10-year turnaround plan struggles to gain traction. This post scopes out the challenges and outlines actions companies can take to mitigate the impact.
1. Loving Las Vegas — Production Facility Investments Keep Client Needs and Protection Front and Center
In the most-read blog of 2024, Brian Solomon introduces readers to Nordis’ new Las Vegas production facility and its expanded production capacity with state-of-the-art equipment, including high-speed inserters and continuous-feed printers. The enhanced capabilities allow Nordis to better meet clients’ growing print and mail needs. The post underscores Nordis’ commitment to investing in cutting-edge technology and providing clients with the best possible print and mail solutions.
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